DT News - UK - Survey reveals many dental practices concerned about missed enquiries

Dental Tribune UK

Mon. 17 June 2019

save

LONDON, UK: A new survey of UK-based dentists and practice managers has found that more than half fear they are missing out on treatment enquiries from potential patients owing to a lack of investment in effective digital systems. The majority of these practices do not use a digital system for managing leads, instead relying on pen and paper or sometimes not logging the enquiry at all.

The study was conducted on behalf of DenGro, an online management tool designed for dental professionals. According to the results of the survey, most new patient enquiries arrive via a practice’s own website, followed by enquiries direct to the practice’s email inbox. Despite this, less than half of the respondents checked their inboxes daily to respond to new leads, and some left a gap of two to three weeks between the enquiry and their response. Overall, the survey revealed serious management concerns about practice growth and business reputation as a result.

“We knew that practices were struggling to cope with the volume of leads they were receiving,” said Cam Brewer, co-founder and CEO of DenGro, in a press release regarding the survey. “Principals talk to us about their concern at the amount of opportunity that might be falling through the cracks when using offline systems. We created DenGro to alleviate those issues, making following up and converting new patient enquiries simpler for everyone in the practice.”

Tags:

To post a reply please login or register

Appearance survey shows UK men concerned about their teeth

LONDON, UK: The look of their teeth is of great importance to British men. More than a quarter would choose to have their teeth straightened if they could, ...

British adults feel self-conscious about their smile, reveals recent survey

LONDON, UK: The parameters for what is considered a healthy smile have seemingly become narrower over the years. In a recent survey, the Oral Health ...

Survey reveals dentists’ lack of confidence in dental profession

OSWESTRY, UK: The Confidence Monitor survey has recently examined the mental health status of dentists working in the NHS and the private sector. The ...

New survey reveals how often Brits skip toothbrushing

LONDON, UK: Only two-thirds of British people brush their teeth the recommended two times a day, a new survey has found. The remaining third only use their ...

Survey finds increased optimism about the future in UK dental professionals

LONDON – The results of a recently published online survey indicate that more dental professionals practising in the UK are optimistic rather than ...

COVID-19 pandemic: Young dentists concerned, doubtful about their future in dentistry

LONDON, UK: Dental Protection says that the vast backlog in patient treatments—a lingering consequence of the pandemic—is negatively affecting the ...

New survey highlights dentists’ pessimism about the future

LONDON, UK: There is a growing body of evidence indicating declining well-being among dentists worldwide. This was confirmed by a recent survey conducted by...

Survey reveals stress, anxiety and burn-out among UK dentists

LONDON, UK/WASHINGTON, US: Dental Protection, the world’s leading protection organisation for doctors, dentists and healthcare professionals, has recently...

Finest Dental chain of practices ceases trading, distressing many patients

LONDON, UK: In worrying news outside of the COVID-19 pandemic, it has been reported that a number of dental practices in the UK operating under the Finest ...

Mouthwash may reveal risk of cardiovascular disease

HAMILTON, Ontario, Canada: The link between periodontitis and cardiovascular disease is well established. However, most research in this area concerns older...

Education

Live webinar
Mon. 22 April 2024
3:00 pm UTC (London)